Widerrufsrecht
At Reilly Relief, we want you to be satisfied with your purchase. Please read our Return Policy carefully before requesting a return.
30-Day Return Policy
We accept returns within 30 days of delivery if the item is:
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Defective
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Damaged during shipping
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Incorrect (you received the wrong item)
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Significantly different from its description
If your return is approved, you may receive either a replacement or a full refund.
Returns requested because you changed your mind or no longer want the product are generally not accepted, except where required by applicable law.
Return Eligibility
To qualify for a return:
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The item must be in the condition in which it was received.
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Whenever possible, the item should be returned in its original packaging.
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Proof of purchase (such as your order confirmation or Shopify receipt) is required.
How to Request a Return
Please contact us within 30 days of receiving your order at:
Please include:
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Your order number
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A description of the issue
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Photos of the product (if applicable)
Our customer support team will review your request and provide instructions for the next steps.
Please do not send any items back without prior authorization, as unauthorized returns cannot be accepted.
Return Shipping
If the return is approved because the product is defective, damaged, or incorrect, we will provide a prepaid return shipping label whenever a return is required.
For any other authorized return, the customer may be responsible for the return shipping costs unless otherwise required by law.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Perishable goods
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Personalized or custom-made products
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Opened personal care or hygiene products where resale is not possible
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Hazardous materials, flammable liquids, or gases
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Gift cards
Sale items may only be returned if they are defective or where required by applicable law.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order for the replacement product.
European Union Customers
If your order is delivered within the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason, except for products that are exempt from the right of withdrawal under applicable law (such as personalized products or certain hygiene items once opened).
To exercise this right:
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The item must be unused and in resalable condition.
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Whenever possible, it should be returned in its original packaging.
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Proof of purchase is required.
Unless the return is due to our error or a defective product, return shipping costs are the responsibility of the customer where permitted by law.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If you have not received your refund within 15 business days after approval, please contact us at: