Política de privacidad
Last Updated: July 3, 2026
At Reilly Relief ("Company," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit reillyrelief.com (the "Site"), make a purchase, create an account, or otherwise interact with our products and services (collectively, the "Services").
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services securely.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
Payment Information
Payments are securely processed through Shopify Payments and other trusted payment providers. We do not store your complete payment card information.
Order Information
When you place an order, we collect information related to your purchase, including:
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Products ordered
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Order history
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Payment confirmation
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Shipping details
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Returns and refunds
Account Information
If you create an account, we may collect:
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Login credentials
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Account preferences
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Saved addresses
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Wishlist or shopping preferences (where available)
Communications
When you contact us, we may collect the information you provide, including emails, customer support requests, product reviews, and other communications.
Device and Usage Information
We automatically collect certain technical information, including:
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IP address
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Browser type
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Device information
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Operating system
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Time zone
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Pages visited
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Products viewed
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Referring website
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Cookies and similar technologies
This information helps us improve our Services, prevent fraud, and enhance your shopping experience.
How We Collect Information
We collect personal information in several ways:
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Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us.
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Automatically through cookies, analytics tools, and similar technologies when you browse our Site.
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From Shopify and our trusted service providers who help us process payments, fulfill orders, provide customer support, and improve our Services.
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From advertising and marketing partners when permitted by applicable law.
How We Use Your Information
We use your personal information for legitimate business purposes, including to:
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Process and fulfill your orders.
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Process secure payments.
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Deliver products to you.
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Communicate regarding your orders.
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Respond to customer support requests.
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Personalize your shopping experience.
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Improve our products, website, and Services.
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Detect and prevent fraud or unauthorized activity.
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Comply with legal obligations.
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Send promotional emails or marketing communications where permitted by law and subject to your communication preferences.
We only process your personal information when we have a valid legal basis to do so, including fulfilling our contract with you, complying with legal obligations, protecting our legitimate business interests, or based on your consent where required.
How We Share Your Information
We only share your personal information when necessary to operate our business, fulfill your orders, comply with legal obligations, or improve our Services.
We may share your information with:
Shopify
Our online store is hosted by Shopify. Shopify processes certain personal information on our behalf, including information necessary to process orders, payments, and improve the performance of our store.
To learn more about how Shopify handles your personal information, please visit:
https://www.shopify.com/legal/privacy
Service Providers
We work with trusted third-party service providers who assist us with:
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Payment processing
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Order fulfillment
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Shipping and delivery
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Customer support
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Website hosting
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Fraud prevention
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Email communications
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Analytics and website performance
These providers are only given access to the information necessary to perform their services and are required to protect your personal information.
Legal Requirements
We may disclose your personal information when required by law or when we believe such disclosure is necessary to:
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Comply with legal obligations.
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Respond to lawful requests from public authorities.
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Protect our rights or property.
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Prevent fraud or illegal activity.
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Protect the safety of our customers or others.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies to improve your browsing experience.
Cookies help us:
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Remember your preferences.
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Keep items in your shopping cart.
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Process secure logins.
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Analyze website traffic.
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Improve website functionality.
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Personalize content and product recommendations.
Some cookies are essential for the website to function properly, while others help us understand how visitors use our Services.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Analytics and Advertising
We may use analytics and advertising tools provided by trusted partners, including Shopify and other service providers, to better understand how visitors interact with our website.
These tools may collect information such as:
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Pages visited
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Time spent on the Site
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Products viewed
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Device information
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Browser type
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General location based on IP address
This information helps us improve our website, measure marketing performance, and provide a better shopping experience.
Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
Your interactions with third-party websites are governed by their own privacy policies and terms.
Data Retention
We retain your personal information only for as long as necessary to:
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Provide our Services;
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Process your orders and transactions;
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Comply with legal, accounting, and tax obligations;
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Resolve disputes;
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Enforce our agreements and policies.
When your personal information is no longer required, we will securely delete or anonymize it in accordance with applicable laws.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your country or region of residence, you may have certain rights regarding your personal information.
These rights may include:
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The right to access the personal information we hold about you.
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The right to request correction of inaccurate or incomplete information.
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The right to request deletion of your personal information, subject to legal obligations.
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The right to restrict or object to certain types of processing.
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The right to withdraw consent where processing is based on your consent.
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The right to request a copy of your personal information in a portable format where applicable.
To exercise any of these rights, please contact us at:
We may need to verify your identity before processing your request.
International Data Transfers
Because we operate internationally, your personal information may be transferred to and processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards to ensure that your personal information remains protected, including the use of recognized contractual safeguards for international data transfers.
Children's Privacy
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate parental consent where required, we will promptly delete such information.
If you believe that a child has provided us with personal information, please contact us immediately.
Your Marketing Choices
If you subscribe to our marketing communications, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send you transactional emails relating to your orders, account, or customer service requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we provide.
When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions about this Privacy Policy, your personal information, or if you wish to exercise your privacy rights, please contact us using the information below:
Reilly Relief
Owner: Mosavi
Business Type: Sole Proprietorship (Auto-Entrepreneur)
SIRET: 10187205900015
Address:
4 Avenue Salvador Allende
02200 Soissons
France
Email: contact@reillyrelief.com
We aim to respond to all privacy-related requests as quickly as possible and in accordance with applicable data protection laws.
Your Consent
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with this Privacy Policy, please discontinue the use of our Services.
Thank you for trusting Reilly Relief.