Condiciones de venta
1. Seller Identity
Reilly Relief — 4 Avenue Salvador Allende, 02200 Soissons, France
Email: contact@reillyrelief.com
SIRET: 10187205900015
2. Purpose
These Terms and Conditions govern all sales made on the Reilly Relief online store.
3. Products
Products are described as accurately as possible.
Product images are non-contractual and may differ slightly from the actual item.
4. Pricing
Prices are displayed in euros (€), including all taxes (VAT included where applicable).
We reserve the right to modify prices at any time without prior notice.
5. Orders
Any order placed on the website implies full acceptance of these Terms and Conditions.
Once confirmed, orders cannot be modified without prior agreement.
6. Payment
Payments are secure and processed via external payment providers.
We do not store any banking information.
7. Shipping
Products are shipped directly from our international logistics partners.
Estimated delivery times:
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France: 5 to 10 business days
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Western Europe (BE, NL, DE, AT, IE): 5 to 12 business days
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Southern Europe (ES, PT, IT, GR, CY, MT): 10 to 15 business days
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Northern & Eastern Europe (SE, DK, FI, PL, CZ, HU, RO, etc.): 10 to 15 business days
Delivery times are estimates and may vary depending on carriers and customs procedures.
8. Right of Withdrawal
In accordance with EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 calendar days from the date of receipt of your order, without providing any reason.
To exercise this right, please contact us at: contact@reillyrelief.com
9. Returns
Returns are accepted under conditions within 14 days after notification.
Items must be unused and in their original condition.
Return shipping costs are borne by the customer, except in cases of defective or incorrect products.
10. Refunds
Refunds are issued after inspection and approval of the returned product.
Processing time is up to 14 days after receipt of the return.
Refunds are made to the original payment method.
11. Liability
We are not liable for delays caused by carriers, customs, or exceptional circumstances (public holidays, strikes, logistical disruptions, etc.).
We are also not responsible for indirect damages resulting from the use of our products.
12. Dispute Resolution
In the event of a dispute, an amicable solution will be sought first.
If no agreement is reached, customers may use the European Online Dispute Resolution platform: